Supplier Agreement

1. Who we are and what we do

RideGlobus is run by AtaForge Inc., 1111B S Governors Ave STE 80322, Dover, DE 19904, US. We show your rental cars and transfers to travellers, take their bookings and pass them to you in your supplier panel.

You provide the rental or the transfer to the customer yourself, under your own licences and insurance and on the terms you set in your panel. The contract for the rental or the transfer is between you and the customer.

2. Your listings

Keep your locations, vehicles, prices, extras and terms accurate and up to date. The prices you enter are the full price the customer pays, including taxes and compulsory charges.

Your vehicles must be roadworthy, legally registered and insured, and your drivers properly licensed. We check every new company before its fleet goes live and may ask for documents at any time.

3. Bookings

Accept or decline every new booking promptly in your panel. Once you accept a booking, provide it as booked and at the price shown to the customer. If you cannot, tell the customer and us at once and help them find an alternative.

Mark each booking as completed, or as a no-show if the customer did not come, so that your earnings and our commission are right.

4. How the customer pays

Unless we agree otherwise with you, the customer pays you directly: at pick-up, or to the driver. That money is yours, and you owe us our commission on it (section 5).

Where the customer pays online through RideGlobus, we hold the payment and pay you your share each month, less our commission.

5. Our commission

Our standard commission is 15% of each booking's total value: the price shown to the customer, including the extras booked through RideGlobus. We may agree a different rate, or a fixed amount per booking, with a company; the rate shown in your supplier panel is the one that applies to new bookings.

No commission is due on a booking that is declined, or cancelled without payment, or on a pay-at-pick-up booking marked as a no-show. Where part of a booking is refunded, commission is due only on the part that is kept.

6. Statements and payment

Each month we send you a statement of the commission on the bookings paid to you directly in the previous month. You can also download it from the Earnings page of your panel.

Pay each statement within 15 days of the date we send it, by bank transfer to the account shown on it, quoting its reference. Bank charges are yours.

7. Late payment

If a statement is not paid within 15 days, your company is suspended: your cars and transfers leave the search and you cannot take new bookings until it is paid. The bookings you already have stay valid and must be honoured.

Your company goes live again as soon as we receive the payment. Repeated late payment may lead us to end this agreement.

8. Cancellations and complaints

The cancellation terms you set in your panel apply to your bookings and are shown to customers before they book. When a customer cancels inside your free cancellation window, they pay nothing.

Handle customers' complaints about your service fairly and quickly. We may pass complaints on to you and ask you to respond, and customers' reviews may be shown on RideGlobus.

9. Customers' personal data

Use customers' personal data only to provide their booking, keep it safe, and do not use it for marketing without their consent. Each of us is responsible for following the data protection law that applies to us.

10. Changes and ending the agreement

We may change this agreement by giving you 30 days' notice by e-mail; the commission on bookings already made does not change. You may stop selling through RideGlobus at any time, and we may end the agreement with, or suspend, a company that breaks it. Commission already due remains due.

11. Contact

Questions about this agreement: partners@rideglobus.com.